As the name implies, cloud PBX relies on cloud-based technology, which uses the internet to store and move data rather than hardware servers that you own on-site. Your office phone lines still call in the same manner, but the voice signals are routed through the cloud by your PBX provider to their destination.

The best cloud PBX systems combine the security and quality of on-premises solutions with the flexibility and simplicity of modern communications. You’ll want a service provider that offers useful features like voicemail, chat, fax, text and video conferencing without asking you to pay extra.

In a cloud PBX solution, the responsibility for maintenance, upgrades and monitoring shifts from your shoulders to your provider’s. If any issues crop up, you don’t need to allocate IT resources yourself to fix them. You can let your cloud PBX provider handle it. It’s one of the strongest reasons to choose a purely cloud-based solution because your business can get the cost-effective benefits of an enterprise-grade PBX system without worry or hassle.